Shipping Policy

Each Sun Aesthetic Design piece is made to order and ships directly from our fabrication facility. This page explains production timelines, shipping methods, and what to expect when your order arrives.

Production Lead Time

Because every piece is crafted to order, production takes 4-6 weeks from the date your order is confirmed. You will receive a confirmation email when production begins, and a tracking number once your piece ships.

Free Worldwide Shipping

We offer free shipping to over 237 countries and regions worldwide, including the United States, Canada, the United Kingdom, the European Union, Australia, New Zealand, and more. There are no shipping fees at checkout, regardless of order value or destination.

Transit Times

Transit times vary by destination after your piece ships:

United States and Canada: 2-4 weeks
United Kingdom and Europe: 3-5 weeks
Australia, New Zealand, and Asia: 3-6 weeks
Rest of World: 4-6 weeks

You will receive a tracking number by email once your piece ships, allowing you to monitor delivery progress.

Import Duties and Taxes

For international orders outside the United States, import duties, taxes, and customs fees may apply and are the responsibility of the buyer. These charges are determined by your country's customs authority and are not included in the product price or free shipping. We recommend checking with your local customs office for information about potential import charges before placing your order.

Large Item Delivery

Our water features and fireplaces are substantial pieces. For residential deliveries:

The freight carrier will contact you 24-48 hours before delivery to schedule a delivery window.
Curb-side delivery is standard. The driver will deliver to your driveway or front entrance.
White-glove delivery (inside placement and debris removal) is available for an additional fee. Contact us before ordering for a quote.
Someone 18+ must be present to sign for delivery.

Shipping Damage

We pack every piece with industrial-grade protective materials, but if your order arrives damaged:

Note the damage on the delivery receipt before signing.
Take photos of the packaging and the damaged item within 48 hours.
Email hello@sunaestheticdesigns.com with your order number and photos.
We will arrange a free replacement or full refund. No need to return the damaged item unless we request it.